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Understanding Customer Experience
If you were able to tune in to our CX webinar, thank you for taking time out of your over-scheduled, deadline-driven day. If not, that’s ok too, because we recorded it for all you busy people out there. Watch, read the summary, send to a coworker…or just archive for later.
What You’ll Learn:
Do you know how consumers experience your brand? It begins the minute they become aware of your product or service. Strong customer experience (CX) is more than just messaging. It surprises and engages, builds trust, creates emotional connections, drives loyalty, stands out from the competition and increases satisfaction, just to name a few.
While all touch points are important, there are key stages in the decision-making process that brands can’t miss. Now is the time to think beyond campaigns and deliver on experiences for potential customers. Join us and hear about:
- The need for CX management
- The difference between CX and UX
- The four Cs to consider for a successful program
- CX trends to keep an eye on in 2019